Return Policy
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Thank you for shopping with us and supporting our small business. This Return Policy outlines the terms and conditions regarding returns and exchanges of hand-made craft items and scented candles purchased from our website. We strive to provide you with high-quality products, and we want you to be completely satisfied with your purchase. Please read this policy carefully to understand our return procedures and options.
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1. Return Eligibility
1.1 Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer support team within 1-2 days of receiving the product. We will arrange for a return or exchange, depending on your preference and product availability and based on the return process as stated below.
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1.2 Incorrect Items:
If you receive an incorrect item that differs from your order, please contact our team within 1-2 days. We will work with you to resolve the issue by providing a return or exchange of the incorrect item.
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2. Return Process
2.1 Requesting a Return:
To initiate a return or exchange, please contact our team via email, providing your order details, the reason for the return, and any supporting documentation or images. You can reach out to us through kraqui2014@gmail.com.
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2.2 Return Authorization:
Once we receive your return request, we will review it and provide you with a return authorization, along with instructions on how to proceed with the return or exchange.
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2.3 Return Shipping:
For defective, damaged, or incorrect items, we will arrange for a prepaid pickup of the product/item.
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3. Refund or Exchange
3.1 Refund:
Please refer to our "Cancellation/Refund Policy" for more information.
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3.2 Exchange:
If you are eligible for an exchange due to a defective, damaged, or incorrect item, we will arrange for a replacement to be shipped to you at no additional cost. If the requested item is not available, we will offer you a refund or an alternative item of equal value, based on your preference.
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4. Exceptions
Please note the following exceptions to our return policy:
- Made-to-order, personalized, or customized items are generally not eligible for return or exchange, unless they are defective or damaged.
- Items that have been used, altered, or are not in their original condition, including missing tags or packaging, may not be eligible for return or exchange.
- Returns or exchanges requested beyond the specified time frames may not be accepted, unless due to a defective or damaged item.
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5. Contact Us
If you have any questions, concerns, or requests regarding our Return Policy or the return/exchange process, please contact our customer support team at:
Email ID: kraqui2014@gmail.com
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We value your satisfaction and want to ensure a positive shopping experience. Our goal is to resolve any issues or concerns you may have promptly and fairly, while maintaining the highest standards of quality and customer service.