Shipping Policy
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Thank you for choosing to shop with us and supporting our small business. This Shipping Policy outlines the terms and conditions related to shipping and delivery of your hand-made craft items and scented candles. Please read this policy carefully to understand our shipping procedures and options.
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1. Shipping Destinations
We currently offer shipping within India. We are unable to provide international shipping at this time.
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2. Processing Time
2.1 Order Processing:
Once you place an order on our website, we will process it within the lead time as mentioned in the product description. During peak seasons or promotional periods, processing times may be slightly longer, and we appreciate your patience. If there is any additional delay, the information will be shared via the contact information shared/provided at the time of purchase.
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2.2 Made-to-Order Items:
Some of our craft items and scented candles may be made-to-order, which means they are handcrafted specifically for you upon receiving your order. Made-to-order items may require additional processing time, and the estimated processing time will be intimated.
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3. Shipping Methods and Rates
3.1 Shipping Methods:
We work with trusted shipping partners to ensure your items are delivered safely and efficiently. The available shipping methods may include standard shipping, express shipping, or any other method deemed suitable by our shipping partners.
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3.2 Shipping Rates:
Shipping rates are calculated based on the total weight of your order, shipping destination, and the shipping method chosen. The applicable shipping charges will be displayed during the checkout process.
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4. Estimated Delivery Time
4.1 Domestic Delivery:
The estimated delivery time for your order depends on the shipping destination and the shipping method selected. The estimated delivery time - minimum is 1 week and maximum of 4 weeks. While we make every effort to ensure timely delivery, please note that delivery times are approximate and can vary due to factors beyond our control, such as weather conditions or unforeseen circumstances.
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4.2 Tracking Information:
Once your order has been shipped, we will provide you with a tracking number and instructions to track your package online. You can use this tracking information to monitor the progress of your shipment.
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5. Order Tracking
You can track the status of your order by visiting the "Order Tracking" section on our website and entering your tracking number. Please allow a few hours after receiving the tracking number for it to be activated in the system.
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6. Non-Delivery or Delayed Delivery
6.1 Non-Delivery:
In the unlikely event that your order is not delivered within the estimated delivery time or is deemed lost in transit, please contact through email. We will work with our shipping partners to investigate and resolve the issue promptly.
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6.2 Delayed Delivery:
If your order is experiencing a delay, we apologize for any inconvenience caused. Delayed delivery can occur due to various reasons beyond our control. We recommend contacting us for assistance and updates on the status of your shipment.
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7. Shipping Restrictions
Please note that certain items may be subject to shipping restrictions or regulations due to their nature or legal requirements. It is your responsibility to ensure that the ordered items comply with any applicable restrictions or regulations in your shipping destination.
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8. Customs and Duties
For domestic shipments within India, customs and duties do not apply.
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9. Contact Us
If you have any questions, concerns, or requests regarding our Shipping Policy or shipping-related matters, please contact us at: kraqui2014@gmail.com
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We appreciate your business and will do our best to provide you with a smooth and satisfactory shopping experience.